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Standard Products Warranty
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| All products manufactured by The Door Exchange
of America, Inc and it's Subsidiaries hereinafter referred to as The
Manufacturer, (except those products expressly excluded from this Warranty), are
guaranteed for one year from date of shipment to be of good material and workmanship and
to be free from defects at the time of shipment that would render them unserviceable or
unfit for the ordinary purposes of which each product is recommended. The Manufacturer will, at its option, either(1) repair the product without charge, or (2) replace the product without charge in the same state of fitting and/or finishing as it was originally supplied, or (3) refund the price received for the products, if the product is found not to comply with the warranty. In the case of a defect reasonably discoverable by inspection upon receipt of shipment from The Manufacturer, written notice must be given within thirty days thereafter and before the product is installed or treated in any manner. Any claims after this time shall be filed promptly in written form with The Manufacturer. The Manufacturer shall not be liable for products repaired or replaced without it's prior consent. Action on any claim for warp or photographing may be deferred at the option of The Manufacturer for a period not to exceed 6 months from the date of claims. ALLOWABLE TOLERANCES - DOORS AND SIDELIGHTS Warp shall not be considered a defect unless it exceeds 1/4 inch in the plane of the door itself on doors up to and including 3'0" wide and 7'0" in height, and 3/8 inch on doors up to and including 3'6" wide and 8'0" in height. Warp is any distortion in the door itself and does not refer to the relation of the door to the frame or jamb in which it is hung. The term warp shall include bow, cup, and twist. In measuring the amount of warp present in a door, the following method shall be used: bow, cup, or twist shall be measured by placing a straight-edge, tout wire or string on the suspected concave face of the door at any angle, (i.e., horizontally, vertically, diagonally), with the door in it's installed position. The measurement of the bow, cup or twist shall be made at the point of maximum distance between the bottom of the straight-edge, tout wire or string, and the face of the door.
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EXCLUSIONS FROM THIS WARRANTY |
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| 1. The appearance of field finished products is not covered by this warranty in any event. | ||
| 2. Natural variations in the color or texture of the wood are not to be considered as defects. | ||
| 3. Surface checking of wood, panels, and joint shrinkage are not considered as defects. | ||
| 4. Failure to allow the "Handling, Job Finishing and Installation Instructions" as outlined in this warranty. | ||
| 5. Any product repaired, returned or replaced, without prior consent. | ||
| 6. This warranty does not cover any deterioration caused by failure to protect and seal all exposed | ||
| surfaces and edges of the product. | ||
| 7. Warranty exclusions on Door and Sidelights: | ||
| A. All 1 1/8 inch and 1 3/8 inch thick doors and sidelights wider than 3'0" or greater than 7'0" in | ||
| height. | ||
| B. All 1 3/4 inch thick doors and sidelights larger than 3'6" in width and 8'0" in height. | ||
| C. Panels in excess of 25" in width | ||
| D. Doors not finished on all six sides, faces, and hardware cutouts. | ||
| E. Surface checking of wood, and panel shrinkage. | ||
HANDLING, JOB FINISHING AND INSTALLATION INSTRUCTIONS -DOORS AND SIDELIGHTS- |
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| 1. Deliver to building site after plaster or cement is dry. If doors are stored at job site for more than one | ||
| week, all edges must be sealed. | ||
| 2. Door should always be stored on edge (never lean), in clean dry surroundings. | ||
| 3. Doors should never be exposed to excessive heat, dryness, humidity, or direct sunlight prior to | ||
| finishing. | ||
| 4. Handle doors with clean gloves and do not drag across each other or any other surfaces. | ||
| 5. Remove plastic bag, which was installed at factory to protect door, at least 48 hours before installing. | ||
| 6. The structural strength of the door must not be impaired in the fitting, application of hardware, or | ||
| cutting for special details. | ||
| 7. All doors 7' and under must have 3 hinges. Doors over 7' must have 4 hinges (ball bearing hinges | ||
| provide much smoother operation for stile and rail doors. | ||
| 8. Prior to finishing, remove all handling marks with 150 grit or finer sandpaper and remove all sanding | ||
| dust. | ||
| 9. Apply sealer, primer, and first coat of finish immediately after fitting, cutting for hardware, or | ||
| weatherstripping, and before hanging of the door or application of hardware. | ||
| 10. All exterior surfaces must be sealed with an exterior paint or varnish including top and bottom and | ||
| hardware cutouts. All six sides must be finished. | ||
| 11. Use only oil-based stains, sealers, or primers on the door. If water based paint is used, it must be | ||
| applied over an oil based primer. Lacquer is not accepted as an exterior finish. | ||
| 12. Avoid using dark stains or paints on door and sidelights surfaces exposed to direct sunlight in order | ||
| not to induce warpage or deterioration. | ||
| 13. To insure trouble free performance, inspect the condition of the exterior finish every year and refinish | ||
| as often as needed. | ||
| There are no warranties that extend beyond the foregoing and The Manufacturer's sole responsibility under this warranty is as stated herein. It shall not be liable for consequential, indirect, or incidental damages, or for any amount in excess of The Manufacturer's price for the shipment involved, whether the claim is for breach of warranty or negligence. | ||
doors | sidelights | transoms
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The Door Exchange |
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P.O.Box 13575 |
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Jackson, Mississippi 39157 |
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601-956-4364 |
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